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CitiDirect Online Banking - Support News
Customer support is an integral part of CitiDirect Online Banking, as it is with all Citibank solutions and services. Our goal is to meet your needs by giving you access to news and information about CitiDirect and our support team.
Support News
24.1 24.1
Access Error – Web-based Training Some users see the error message “Could not retrieve user ID” when accessing training modules.
Administrator Rights Requirements Administrator rights are required if updates or installs of any third party components are needed on Windows NT, 2000 and XP systems to run CitiDirect Online Banking.
CitiDirect Support Methods Information on how you can get assistance when using CitiDirect Online Banking.
CitiDirect System Requirements New Minimum and Recommended Hardware Requirements
New Enhanced Reporting Requires Adobe Acrobat Reader version 5.0 or better. If you need to upgrade, use this link.
Updated Guides Available Enhancements to Trade, Payments, Reporting, Collections, Netting, Liquidity, Disbursements, WorldLink, File Delivery, and Lockbox services through CitiDirect from September 2003 to March 2004. A new Payment Services Guide is also available.
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