Citibank is committed to providing you with fast, accurate responses to all of your CitiDirect Online Banking inquiries, and we employ several methods to support your system use.
 Online Help For general questions while working in CitiDirect Online Banking, you can use Online Help. A comprehensive self-service capability, Online Help contains information support and a glossary of terms for all functionality and services offered through CitiDirect.
www.citidirect.com Our CitiDirect Online Web Site contains FAQs, which address both the use of the application, and the Web site. The Web site also offers a Learning Center, where you can access training support materials at anytime – 24 hours a day, 7 days a week.
Note: You must register at our site using an access code to view the Learning Center. If you need an access code, please contact your Citibank Service Representative.
Customer Service Center For additional assistance, you can call our highly trained subject matter experts who are prepared to help you with service or technical issues. With broad-based country and regional coverage, you can be assured of getting quick, reliable help in your local market language.
Online Service Requests CitiDirect Online Banking will soon be launching Online Service Requests, a new, secure, and highly efficient method for submitting payment investigation requests online directly to our investigation teams.
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