Service Requests through CitiDirect Online Banking offers a new, highly efficient method for submitting payment investigations online through www.citidirect.com.
Speed, Accuracy, Reliability
A secure, Web-based offering, Service Requests through CitiDirect Online Banking is more efficient than the conventional process of contacting Citibank service, providing information and getting a resolution. You can initiate payment investigations from anywhere, at anytime.
Service Requests provides you with easy-to-use, preset electronic forms, ensuring that all relevant information is delivered to the case management system so that your investigation can be started as quickly as possible.
Investigation Options
With Service Requests you can initiate the following types of investigations:
 Debits not received by the intended recipient (Payments and WorldLink Multicurrency Transaction Service Clients).
Debit or credit entries on accounts that are unexpected or do not match those expected (Payments Clients).
Debit or credit entries with value dates that differ from those expected (Payments Clients).
Save Time and Money
Direct delivery to our investigation teams means your investigations are processed more rapidly, and you avoid the costs associated with initiating investigations through S.W.I.F.T. , phone or fax. As an added value, Service Requests streamlines the process of launching multiple investigations by saving critical information from your requests, to be used the next time you want to submit one. All you need to do is enter the data unique to the investigation.
Investigation Acknowledgement Options
When you register for Service Requests, you can select the method by which you wish to receive investigation acknowledgements – S.W.I.F.T. or fax. An e-mail option will also be available in the near future.
Branches Supported
Service Requests can be used for selected accounts in the following branches:
Amsterdam
Brussels
Dublin
Frankfurt
Helsinki
Jersey
London
Milan
New York
Paris
Stockholm
Vienna
Zurich
For more information on Service Requests through CitiDirect Online Banking, please contact your Citibank Service Representative or complete an Information Request Form online. |
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