CitiDirect® Online Banking (FAQ List)

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Online Banking - Frequently Asked Questions

To better serve you, we have compiled a list of answers to some of the questions our customers ask most often about both CitiDirect

Online Banking and our Web site.

Frequently Asked Questions

	Can I set up my firewall to filter on the IP range that Citigroup uses?
	SL test 21-Sept-2012 Problem Statement for FAQ
	Are my alerts or notifications secure?
	Should I remove Microsoft Java™ Virtual Machine from my system if I no longer need it for CitiDirect?
	Do I need a Web server SSL certificate and a personal digital certificate to use AFRD?
	Can I receive notifications on non-Citibank accounts?
	Can I issue my own Web server SSL certificate?
	How do I properly add a link to my Favorites list for the CitiDirect Web site?
	What happens if my file is not on the Web server when AFRD through CitiDirect goes out to retrieve my file?
	Software required to run CitiDirect on Sun Java Software
	What information can I receive notifications on?
	Sun Java™ Plug-in
	Microsoft IE settings required for CitiDirect to run on Sun Java Software
	What is Entrust Entelligence software? Do I need an Entrust certificate to use AFRD?
	Who has entitlements to use the Run Now option to execute a Schedule?
	Do I need a dedicated Web server to use AFRD?
	24.1 test
	What is the average time between an event posting to my account and receipt of the notification via e-mail, fax or other device?
	Does CitiDirect return acknowledgements on AFRD events?
	Why will CitiDirect require Sun Java™ software?
	Does AFRD support mutual Secure Sockets Layer (SSL) certificate based authentication?
	Can I receive a notifications on current available balanaces?
	What is the Payments through CitiDirect Online Banking service?
	Who do I call for support on CitiDirect Online Banking?
	What is Event Notification?
	Will Microsoft Java Virtual Machine still work on my machine after I install Sun's Java software?
	How will I receive notifications or alerts and can I receive alerts on multiple devices?
	What should I do, or who can I contact for help, in the event I don’t receive an alert?
	I understand the need for additional security on my payment files (Imports), but why do you require Export files to be encrypted and signed with AFRD?
	Can I host multiple versions of Sun Java™ 2 Runtime Environment on my computer?
	How can I get a customized application that performs encryption/decryption for AFRD?
	Do I need a personal digital certificate when using AFRD?
	Where do I enter or edit my e-mail addresses and/or fax numbers?
	What steps should be taken to ensure that the Run Now option could be used if the Schedule Owner is unavailable?
	Administrator Rights Requirements to install and run CitiDirect on Sun Java™ Software
	Do I need to accept the Sun License Agreement?
	What is Java™ 2 Runtime Environment?
	After I download .jar files, do I need to restart my browser?
	Manual Download of Sun Java™ Software
	What ports must be opened to use Secure Sockets Layer (SSL), and why?

	Clicking No on the Security Warning during the Sun Java Software Installation
	How is Event Notification associated to the CitiDirect platform?
	Clicking the Cancel Button during the Sun Java™ Software Installation
	.cab files and .jar files
	Can I use a different Web server those specifed (IIS, Apache, Netscape/iPlanet) for AFRD through CitiDirect?
	What is the difference between Set 1 and Set 2 notifications?
	Do I have to keep back up files for Import?
	How do I request access to the Event Notification service?
	Can I transfer Java archive (.jar) files downloaded from one computer to another?
	Hardware required to run CitiDirect on Sun Java software
	How can I obtain a personal digital certificate to use with AFRD?
	Version of Sun Java™ 2 Runtime Environment required to run CitiDirect
	What are Automated File and Report Delivery exception notifications?
	ActiveX Error during Sun Java™ Software Installation
	Does CitiDirect Online Banking offer a solution for Letter of Credit (LC) issuance?
	How does the enhanced Favorites Reports functionality work?
	What is Information Reporting through CitiDirect Online Banking?
	What is a cookie?
	Why are the Check My PC results different among computers that use the same connection?
	What is HTTP?
	What is a protocol?
	How will I initiate and monitor my payment investigations?
	What are bits and bytes?
	In what languages is CitiDirect Online Banking available?
	What is an ISP?
	What is HTTPS?
	Is a cross-border payment service offered through CitiDirect?
	What do the Check My PC results mean?
	What is Java Virtual Machine(JVM)?
	What software components does Check My PC test?
	What is Netting through CitiDirect Online Banking?
	What is Payment Investigations?
	Why are the Check My PC results different every time I run the test?
	What is SSL?
	What is throughput?
	Does CitiDirect offer a solution for initiating both domestic and international payments?
	*Check My PC for Microsoft .NET Software
	What is Check My PC?
	What are the Connectivity and Throughput tests?
	What is Insurance Letters of Credit through CitiDirect Online Banking?

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Customer Service Representative

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