| How will I initiate and monitor my payment investigations? |
You will use preset forms to launch your investigations. Forms are available through CitiDirect Online Banking and are pre-populated with key information related to your account. Your requests will then be delivered directly into our investigation management system, and the investigations team will begin working on them as soon as possible. You will also be able to use the CitiDirect platform to update information we have about an open investigation.
The CitiDirect platform will also give you the ability to view a summary list of current and recent investigations, as well as search a historical archive of past investigations. And since the status of your investigations is checked each time you sign-on, you'll always have access to up-to-the-minute information.
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