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Frequently Asked Questions
Software required to run CitiDirect on Sun Java Software
Listed below are the software requirements to run CitiDirect Online Banking with Sun Java software.

Windows Operating Systems
CitiDirect Online Banking is certified to operate on the Microsoft Operating Systems listed below excluding some versions of the systems as indicated.

  • Windows 98
    Excluding: Arabic

  • Windows ME
    Excluding: Arabic

  • Windows NT 4.0 Service Pack 6a
    Excluding: Arabic, Greek, Hebrew, Slovak and Turkish.

  • Windows 2000 Service Pack 3
    Excluding: Arabic, Slovak and Thai

  • Windows XP Service Pack 1
    Excluding: Arabic

    Sun Java™ 2 Runtime Environment (JRE)

  • Version 1.4.2_02
  • Version 1.4.2_03

    Internet Browsers

  • Microsoft Internet Explorer (IE) Version 5.0 Service Pack 1 or higher (*)

    Your IE browser must be enabled for SSL (Secure Sockets Layer) versions 2.0 and 3.0 and your Internet Security Level must be set to Medium. For complete IE Settings requirements, click link at right.

    Netscape Communicator is currently NOT supported.

    (*) For Delphi users: IE 5.5, Service Pack 2 and higher will work; IE 6.0 is recommended.

    Adobe Acrobat Reader 5.0
    Needed to view CitiDirect reports or documents on this site that are in "pdf" format.


    DISCLAIMER: Customer will use CitiDirect Online Banking in accordance with the system specifications (platform, hardware and software) provided to it by Citibank. Customer acknowledges that Citibank has no responsibility for Customer's use of CitiDirect Online Banking with a system that does not comply with such specifications.
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